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I was extremely satisfied with the customer service that I received. It was fast and friendly. Everything progressed quickly and all of my questions were answered with clear answers. The entire process was seem less and convenient. I was able to communicate via email if need be, or able to call and have questions answered just as easily. I was in a unique situation as I was going to be away for training during closing but every accommodation was made to ensure that we were still able to close in the day we had planned. I enjoyed working with Alex who always followed through in a timely manner. I would highly recommend USA home loans and plan on doing so in the future.
Priscilla L. | 7/10/2018
I really thought USA Home Loans was absolutely the lender I needed! They got back with me every time I needed to speak with them, in fact, there were times when I didn't need them and they would call me just to see how I was doing! They gave me a new life. I would refer them to everyone in need of refinancing their home or even with purchasing a new home. I am a real estate agent, so they will get my referrals.
Annette C. | 7/6/2018
Great customer service went out of their way to help us even coming across town so we could close on time
Clinton C. | 6/27/2018
We closed our VA mortgage loan last week. They were Excellent! It was not an easy process, however, they were able to take us through the process clearly and efficiently. They were very knowledgeable. I dealt with them through email and that was very quick for me. I didn't have to leave the house other than the day of closing. Everybody was very helpful and patient. I absolutely recommend them.
Steven & Linda S. | 6/26/2018
All the staff at USAVA Lending are cordial and respectful. The loan originator was very good because he was organized and knows how to deal with people like me. He called me every time I had a question and he even gave me his cell number. He answers every time I call and in the right way. He calls me with any updates and answers all of my questions. I did not have to follow up with him, he would follow up with me. I told him when the processing was about to end, I like the way he does business and I would recommend him to a lot of my military friends and family. Although I have not met him in person, he sounds like a good family man. I trusted what he told me over the phone and it worked out
Carlito and Carmen A. | 6/26/2018
We refinanced our home about a month ago with USA Home Loans and we have been treated great. They answered all of our questions and concerns, definitely explaining the process clearly to us. This was our first experience with USA Home Loans we actually contacted them through a letter in the mail and glad we did.
Gilbert R. | 6/22/2018
Everything was done to perfection. We did not have any problems with the transaction. We faxed, they answered. They gave us guidance and they were very clear with their communication. The plainly explained the amount we were gong to get and they were going to make. The percentage came out like they said. I would immediately recommend them. There are so many people offering refinancing, but USAVA Lending came across with information without having your arm twisted. Everything fell in place like we wanted. The 30 year lock was successful and we got a good interest rate.
Emilio & Hortensia R. | 5/9/2018
USAVA Lending were great and wonderful. They took care of all my fears and problems I had. They were able to soothe me. My loan closed exactly when they said. Anytime I had a question they told me how to proceed and take care of things. I was very pleased. I am elderly and usually leery with dealing with online companies. I don't do well with those things, but they did a thorough job. They were patient with me, which was very important because when you are older you need more time to understand. They also walked me through all the scenarios. I would absolutely recommend them!
Raymond and Sharon G. | 03/26/2018
USAVA did a great job. Our loan originator exceeded all our expectations. I have bought and refinanced 11-12 homes in my life time and never had someone so friendly and concerned about my needs . He always answered the phone when ever I called and made sure everything went well. He was there 100% of the time even when I called on Saturday or Sunday. My phone calls never went to voicemail. He would call me to make sure he received what I sent and it was taken care of. There was always a follow up. When we got the wire transfer, he called to verify if it was funded. After everything was closed, he told me to call him if we have any questions anytime. This is the kind of service you would like to have, but you don't get that often. It was a pleasurable. USAVA Lending said what they were going to do and it was done as quickly as possible and they follow up. A lot of companies forget they are working for the customer. I would recommend USAVA Lending. Thanks!!!
David and Linda J. | 03/21/2018
I had a refinance done in January 2018. A lot of time I didn't get time to answer them immediately, so they made every attempt possible to reach me to get the necessary work done. They were very thorough and professional through the entire process. They were able to get me the extra money I needed to remodel my kitchen. They did a really good job in making sure I had everything in place for the process to move quickly. I definitely recommend them. They took the time out, even after hours to make sure I got them what they needed.
Desiree B. | 02/22/2018
We had a couple of false starts due to paperwork issues, but they cleaned up what needed to get done. I was treated very well. The loan originator was available both day and night. He even answered the phone at 8pm. I got the rate I wanted, which was better than a conventional loan. I chose USAVA Lending because they sent me a few mailings. I have had 15-20 loans in my lifetime, but this is the first time I got a VA loan. I always thought it would be difficult to get a VA loan because we were self employed. I was surprised I was able to get the loan. I would definitely recommend them USAVA Lending. 5 Stars!
Charles & Cynthia C. | 1/26/2018
I refinanced with USAVA Lending and I got the interest rate I wanted! They explained things well. My loan originator treated me well and followed up. My loan closed on time. I would recommend their services.
Levi M. | 1/12/2018
My interest rate was lower than it was. They were very nice. I would recommend their service.
Nege C. | 1/12/2018
They were great! The loan originator went above and beyond and was really helpful. We had a unique mortgage and they figured out a way to get it funded. We got the interest rate we wanted. They made things easy and I could not be more impressed with them. I called one day and it started our relationship. This took over a period of two years and he called us back. We were building our house at the time and were waiting until we needed to refinance. He would call once a month to check on things and he did not use any pressure. We had quite a few hurdles, but he always had an answer. Without our loan originator, we would not have never got a refinanced. I would recommend USAVA Lending!
Edward & Kathryn A. | 1/9/2018
Everything was taken care of and well done. My loan originator was a professional who really understands a consumer’s situation. He was very thorough and always available when you have a problem or questions. He followed up to make sure everything was alright. I was most impressed with how he cared and followed up. Even after the funds were received he called to say that we could call him if we had any questions. They are not fake or phony, they sincerely care. I would definitely recommend USAVA Lending and was glad one of my children referred me.
Arthur M. | 12/20/2017
USAVA Lending were wonderful. No pressure and they did everything very professionally. They were really, very good. They had a good rate and they beat everybody out. Everything went really smooth. I would rate them 10 stars if I could. Heck ya, I would recommend them and plan to tell my brother when he is ready for a loan. Everything was just great.
Paul L. | 12/19/2017
USAVA Lending, LLC helped me close on my first home this past Friday. They met my expectations 100%. They answered all my questions, explained everything to where I could understand it. They were there through the whole process and answered everything without a problem. I definitely recommend them to 1st time buyers. They know what they are doing. They are good with VA Loans, they know the whole process.
Michael G. | 12/13/2017
They made it as simple as possible and kept me in the loop the entire time. My loan originator was informative and I felt like he had my best interest in mind. He communicated well, was prompt and responsive even after hours which was really nice. He was more than fair. I decided to choose USAVA Lending over another lender I contacted before because they did not reject me. The lending company that rejected me recently contacted me to make offer, but I told them, "Sorry". I would definitely recommend USAVA Lending and I am happy with the interest rate I received.
Steven L. | 12/7/2017
I would rate USAVA Lending 10 Stars if I could! Their level of service was great. I had been talking to another lending company, but USAVA Lending were hands on. They provided answers to every question I would ask and were prompt with getting back to me. They pulled through with everything they stated they would do. My loan closed on time and my interest rate is much lower. We decided to go with USAVA Lending when we got a letter in the mail. We felt good about contacting them. We looked at their reviews from other clients and saw they had good feedback and attended to all their needs. Our loan originator made everything happen. His assistant was also very good. I am in the works of getting my mother-in-law to go trough the same process.
Courtney W. | 12/7/2017
USAVA Lending were wonderful. Everything was done quickly. No matter what time of the day it was our loan originator would answer our calls. He totally explained everything. He treated me like a queen. He was just wonderful. We had been looking at VA loans for a while, but we were never sure if we would qualify and we did qualify. We got a lower interest rate. Our loan closed much quicker than other loans we have applied for. I would 100 recommend them. This loan has been a God send to us. We are now debt free! It's awesome.
Beverly H. | 11/27/2017
We received a VA Re-Finance from USAVA Lending. The Executive Assistant's follow up was amazing. The Operations Manager was the one that gave us this opportunity and the Senior Loan Processor made sure we had all the details needed to process our paperwork. The service was amazingly prompt and their follow up was exceptional. If you ever need any mortgage or refinance needs make sure you give USAVA Lending a call. Meeting your needs is their priority. They will work with you to make sure it is right for you. My experience with USAVA Lending is that they gave us the opportunity to be their client. They did not give up on us and worked with us. They were honest to let us know if it will be successful or not. No time and effort was wasted with USAVA Lending and us. The outcome was successful. We were able to refinance using USAVA Lending while others did not give us a chance.
Andrea A. | 11/27/2017
We refinance our home with Usava lending group and the people me and my husband worked with was awesome they told us everything that was going to happen all the way to the end. All questions was answered promptly by phone or email. I would recommend them to anyone who wants to purchase or refinance.
Milinda G. | 11/08/2017
USAVA Lending is an excellent company to work with. I had no expectations to start with. This kind of process is usually painful and I thought it would be aggravating. It was very pleasant experience and I was very pleased with everyone. There was lots of paperwork and communication that they handled very well. I think I heard from them almost daily to let me know what was going on and needed. I had no idea I had VA capability. I was surprised I could use it twice. I got the rate I wanted and my loan closed on time. I was working with three people and they were on top of my case and in tune with my needs. My printer went down. They were cooperative and good with allowing me to send my documents via UPS. I also liked the electronic signature process. It worked out great. I would recommend USAVA Lending to anyone. I was very pleased with the whole process.
Donald H. | 11/03/2017
USAVA Lending were easy to work with. I am a retired mortgage broker and realtor and understand the lending business. My loan originator was on top of things even when he was sick. If I sent an email, he would email me right back. It is important to me to be timely and available. They communicated with me promptly. They get an A+. I would recommend USAVA Lending.
Marvin R. | 11/01/2017
USAVA Lending refinanced for us recently, we closed escrow on approximately 10/16/17. Our financial office was excellent to say the least! He was on a ball, he was on top of it all. I appreciate he took care of business. I give them 5 stars and would definitely recommend them.
Pablo G. | 10/25/2017
The loan originator was available 24/7. I could call him at night and he would answer the phone right away. He was excellent and explained everything. I had something come up about a question I had with my Homeowners Association and he called me right back and faxed the papers to show me what it was and explained it to me. I received a post card in the mail from USAVA Lending. I called them and they told me they could beat another offer. I got a call back in 30 minutes and they had the other offer beat so I chose to use USAVA Lending. I would recommend them to anybody and rate them 10 stars!
Raymond G. | 10/10/2017
USAVA Lending is a tremendous organization that provides outstanding service. Everyone my wife and I were in contact with was very personable, extremely professional. My wife and I were guided through the process with no delays. I don’t have the exact timeline, but this was by far the shortest refinance I’ve ever experienced. I’m grateful USAVA Lending is there to help our veterans. Should the opportunity present itself, I will definitely recommend them.
Russell M. | 10/06/2017
USAVA Lending was great! I was doing a refinance and dealt with a great loan originator. He was great the whole time. All of my expectations were met, and exceeded. He answered all of our questions pretty quick, if not the same day, the next day. When we had any hiccups and we had to redo things, he was fine with it and everything was great. I would rate them more than 5 stars. I would absolutely recommend them to my veteran friends that need to refinance.
Dan G. | 9/21/2017
They got things done and they followed up well. I felt comfortable with the way I was treated and they were concerned about where I was. My loan closed in a very reasonable amount of time. I chose USAVA Lending because they had less complications and their stuff was straight forward. Their whole lay out was the least convoluted compared to other finance companies. I would recommend their services.
Edgar G. | 09/15/2017
USAVA Lending were great compared to New Day. USAVA Lending was able to explain what I really needed to do to get approved and not do unnecessary things. The loan originator was in touch with me all of the time and I understood what he needed. He was dependable when he said he was going to call he did. He was respectful and caring. I would recommend USAVA Lending. It was a very good experience and I was not as stressed out like I was with New Day. The loan went smooth with no problems. USAVA Lending reminded me of the old times and good days of easy refinancing.
Florienne F. | 9/11/2017
We had a good experience. The loan originator was on top of it, at all times. He would give us calls even in between the necessary calls to let us know how things were going. He worked hard to line up the appraisal and termite services. He took care of any difficulties. I would attribute the success of the loan going through to him and what he did. I would recommend him to any of my friends to contact for loan services.
Roger D | 8/30/2017
They were very good especially the loan originator. He always updated me on time and he was really nice and professional. I chose USAVA Lending because I received a mailer. Their interest rate was good and the service was a good deal. When I come across someone that needs a VA loan I would definitely recommend USAVA Lending.
Efren C. | 8/16/2017
I refinanced twice, 6 months ago and most recent closed this month. I was very happy when we re-financed back in December 2016, so we did it once again and the results were very outstanding! My credit rating was not that great; however, USAVA Lending went up and batted for me. Now, not only did they do a great job, they've helped my credit rating and my financing rate has gone down to 3.75. I would absolutely recommend them to others.
Michael J. H. | 08/09/2017
The Loan Originator kept me informed every step of the way, no problems at all. You need ten more just like her.
Michael G. | 7/28/2017
The service was really good. My loan originator was detailed about the whole process and he was very informative. He was respectful and professional. He would call us back right away. I got a flyer and called because of the low interest rate. After I spoke to him, I was on board. I was impressed with his details and the fact that he knew what he was talking about. That made me feel comfortable. I liked the way he explained the information to me. I would recommend USAVA Lending.
Lily G. | 7/24/2017
USAVA Lending was very good. I had never heard of them before and found them on Google. I chose them because they advertised VA loans and they were local. My loan originator was proactive. I did not have to ask lots of questions because he kept me informed every step of the way, which I appreciate. He kept me in the loop and he was professional and friendly. I would recommend USAVA Lending.
Donald W. | 7/24/2017
USAVA Lending was fantastic because there was no fooling around! Everything went along as planned, they kept me well informed and were well organized. They treated me, "Fantastically". The loan manager answered all of my questions. If anything was needed, it was overnight-ed or emailed via docu-sign. If there was a glitch they knew who to contact to get the problem solved. They were researching and working on solving the problem before I was even notified and got what was needed to make things happen. I surely would recommend them. I am the type of person that likes to be well informed and they would give me a call just to say they are still working on things and provide a status update, so I would not have to be concerned over the weekend with the progress. My loan was closed and I don’t have to worry about paying the mortgage because my loan is already set up for automatic withdrawal. They made things really convenient.
Ronald S. | 7/21/2017
They were good! If I had any questions they answered it and got the documentation and information in a relatively short time. I had no problems whatsoever. The loan originator was professional, nice and answered all questions on time. I would recommend them.
Christopher L. | 7/19/2017
I went through 12 companies and no one could do better than the staff at USAVA Lending! I appreciated the low rates and got the money I wanted. I worked three months on this and thank God I used USAVA lending. They did their job and they work hard. I would recommend them!
Norma C. | 7/19/2017
USAVA Lending were excellent. Their on top of things and got back to me right away including their emails. They were all so very good in regards to what I needed to send them. They are very precise with all they do. I cannot say anything bad about them. My loan closed on time. I would absolutely recommend them.
Darcy S. |
My specific services were for a home refinance. I wanted a VA loan with a 30 yr fixed APR. All of my expectations were met. The person I worked with was very professional, kind and wants to do what is best for the customer. He gave me advice and many different options and there was no pressure of any kind. Every decision made was thoroughly thought out and Brad was patient with me and I really appreciated it. Everything was very prompt. From my first contact until funding was 30 days. I rate them 5 stars more if I could
I would and have already recommended them to others. My recommendations would be to sit back and listen and let the experts at USAVA lending do the work and keep you at ease knowing that they will do everything right. I worked indirectly with the Executive Assistants. Both of them were a pleasure to communicate with. Very professional and courteous. If I ever need any kind of services related to my home I know exactly who to go to. The team at USAVA Lending. I am so happy with everything its like a dream come true!
Bradley S. | 06/28/2017
The entire USAVA Lending staff were FANTASTIC! The team was exceptional, kind, courteous, prompt, friendly, knowledgeable, and very professional. They all did a wonderful job working with us on refinancing our home in Littleton, Colorado. They called daily to provide updated status, no matter time of day. Provided very detailed information on what needed to be done, completed and executed. Explained every detail about the loan process and what needed to be in place. We couldn't be more proud of our experience working with the USAVA team. They exceeded my expectation more than I can imagine. As a VETERAN, I am proud to have worked with these fine professional who looked out for my mortgage needs. Gold Bless the USAVA Lending team and the entire staff I listed above. The rating for this team is a "10", but since the system only allows for a "5", then times (2). Outstanding!!! Job Well Done! Keep up the great work and Fire. I salute you all! Keep smiling. We walked away with a Vote of Confidence, we were in good hands at all times. God Bless and With Much Respect!
Dwayne Z. | 06/21/2017
I used them for my first VA loan. they made it easy. when they were doing the paperwork and noticed that I might be paying too much for my homeowners insurance, they even helped me find a new vendor that provided additional monthly savings. Everyone I talked to was extremely nice and professional. I would highly recommend USAVA!
John O. |
Everyone we spoke with at USAVA Lending was so nice and polite. We were very impressed and put at ease with their knowledge regarding the whole refinance process. It took 4-5 weeks to complete and we were pleased with how things kept moving right along. We definitely recommend USAVA Lending to anyone in the market to refinance. 5 Stars!
Neil E. | 06/07/2017
I had been trying to refinance. They made it happen when no one else could. The process was quick. Everything was done electronically which made it easy. Communication was very good. They provided excellent service. It was a pleasure working with them. I would highly recommend them.
Steven R. L. | 05/24/2017
Service was good. We are very pleased with everybody there. We would recommend them.
Richard S. | 05/17/2017
USAVA Lending were awesome and excellent. They were the best thing that came along for us in the past two years. They completely solved all of our financial problems and took our headaches away. They made the process easy and great. The Loan Originator worked with us and he went so far as to help us get rid of all of our debt. The Senior Loan Processor chased down our lenders and pushed everything through. She solved all of the problems that came up along the way. We are completely debt free now except our mortgage payment. Our interest rate went down from 5.75 to 3.99. I would highly recommend them.
Holly R. | 04/26/2017
We received VA Refinance from USAVA Lending. All expectations were meet we had excellent communications from the Executive Assistant. They provided prompt and thorough services. I would recommend USAVA Lending. It was easy with no hassles.
Elizabeth C. | 06/29/2017
Compared to Chase and other places that I worked with USAVA Lending were excellent. It was impressive because they are in Arizona and I am 1000 miles away in the bay area in California and I got better service from them than I would get from Chase who is literally around the corner. When the loan originator contacted me I was kind of leery that something like this would go through, but he did a remarkable job in terms of managing the loan application and process. I knew exactly what they needed from us. They were really responsive. Considering that this was a VA loan that had to involve extensive history about us and our credit history, and I worked with VA loans in the past and I would say it was a AAA+ job that they did. Everything they told me was going to happen did happen the way they said it. All the documents they said they needed or said they would be emailed or Docu- signed worked and they did it. The notary that came to our house had us sign and filled out the papers. Over all just a tremendous job. I would recommend them without reservation. If I run across anybody who is a veteran to buy or refinance their home or even for a conventional loans, I would not hesitate to recommend them.
Joe L | 6/29/2017
USAVA Lending were great and did a wonderful job! They worked with us and made it everything possible. We were traveling and had to do some of this on the road. Somebody was always there to answer questions. The staff all did a good job and kept me informed. They emailed me to let me know what was going on. A letter came in the mail and we received an email regarding their service. We chose USAVA Lending because of the interest rate and we wanted to use a company offering veteran services. We had a really good deal, but we wanted a 30 year loan instead of 40 year loan and we got it at the interest rate offered. I would recommend them.
Victoria S. | 4/5/2017
USAVA Lending is outstanding! They answered every question I asked and did it in a timely manner. The Loan Originator and Executive Assistant were very helpful. They let me know what the necessary documents were that they needed and helped me gather all of the right information when I was in the process of sending them information. I received a letter in the mail and gave them a call. I chose USAVA Lending because they were friendly, helpful and answered all of my questions and concerns. I would absolutely recommend them.
Daniel N. | 4/4/17
I wanted to say thank you so much to all of you for what you have done to process our loan successfully.
The Operations Manager-thank you for being honest and giving us confidence that we can re-finance our home. I have worked for more than five years to get someone to give us this opportunity. So glad I took your advise to go through it.
The Executive Assistant-thank you for all of your emails to get all the necessary forms needed to move the process along.
The Senior Loan Processor-Wow...what can I say, thank you for your help and time to get our loan approve. Thank you for letting investors know that we will be a good customer and the confidence you have on us for this loan to be successful.
No doubt I will definitely recommend USAVA Lending to all of our friends that are serving our country and Cadets in the Military Academies to help them purchase their home for the first time. By the way, just want to let you know that after our loan was approved, we have received so many request from investors in the past letting us know that we now qualified to refinance and wanting our business. Your company was the first one to reach out to us for this opportunity and so thankful that I proceeded with your company. Thank you again for a very smooth process in refinancing our home.
Andrea A. | 4/3/2017
USAVA Lending did a very good job. I did not know what I was doing and they made it very easy for me. My loan closed on time. Everyone was very helpful. The Executive Assistant was helpful and always friendly. She was receptive to what I asked her and she made it clear. If she did not know something, she would ask someone else. I would always get a call when they said. I would certainly recommend them. I received a solicitation through the mail. I was relieved when I saw that USAVA Lending had really good reviews.
Dorothy K. | 3/24/2017
USAVA Lending were very good. We had to extend the rate lock because of issues we had at the house and they were able to handle that. They explained that it would not be an issue and gave us an extension. They told us not to worry. They did what they said! The loan originator was very helpful and explained what was going on. He reassured us not to worry. The Senior Loan Processor kept us informed and let me know when the money hit the bank, which it did. I would definitely recommend USAVA Lending.
James H. | 3/23/2017
USAVA Lending were wonderful! They bothered to give us a loan unlike any other lender we have dealt with. We have been trying to get a loan for about four years and they were the first company to work with us. I cannot believe that the loan is going through. In fact, I am getting funded today. Everybody was awesome. They explained everything and helped us. I would definitely recommend them and already have to my aunt. I thank them everyday for working with me and my husband when I talk with them. What they have done is life changing.
Lorriane J. | 3/14/2017
The loan came out very good. They came out and their promises came true. When I was forwarded the paperwork and we missed any papers, a kind person would call us back and gave us new forms to take care of. 5 Stars! I would recommend them. I got a flyer and called them and that’s the way it started.
Armando E. | 3/9/2017
Everything went just fine and my loan closed on time. The Senior Loan Processor explained things very well. I would definitely use USAVA Lending again if I had to and I would recommend them.
Delbert L. | 3/9/2017
USAVA Lending met my expectations and more. They kept me updated with what was going on and helped me a lot. I am going to refinance my other house with USAVA Lending, too. I want their service again. Everyone was nice and kept in touch with me and called me. Whenever I had question and someone at the office could not answer it, they would refer it to somebody right away to get the answer. I had one company before who did not really help me and USAVA Lending really helped with a lot! I will be recommending them.
Maria A. | 2/24/2017
USAVA Lending were awesome! Everything I needed I got from them in a timely manner and they were great to work with. The Executive Assistant was patient and very attentive and she gave me what I needed when I needed it. She was professional all of the time. I would definitely recommend USAVA Lending. My loan closed on time. I was looking at 3 other companies and the other guys were way too high on their fees and changed the rates every time I called. USAVA Lending stayed true to their word from day one!
Ron C. | 2/7/17
USAVA Lending, provided a Refi on our home. They met all of our expectations, initially the Manager was the hero!
USAVA Lending, did a fine job for us, I am sure that they can do the same for anyone. We would highly recommend them to others. These folks did a great job!
Jack C. | 1/30/2017
I contacted USAVA Lending about refinancing. All of my expectations were met and they always seem to get it right. It's hard to single out any one person as they have all stepped up at various times but a representative in particular always put a smile on my face with her joking around. USAVA provided prompt and thorough services despite some hiccups like my insurance company getting my records confused and reporting that I had no insurance. A USAVA representative went after them like a bulldog goes after a dropped hotdog. I would absolutely rate USAVA Lending with 5 stars. My wife had knee surgery in the middle of this whole process and they were most considerate and allowed for her recovery.
James O. | 1/27/2017
USAVA Lending were good. They took their time working with me to get my paperwork together. They advised me on things to do and followed up. They made sure I was getting things taken care of and getting the paperwork to them in a timely manner. The loan was closed on time. I found out about USAVA Lending by responding to a mailer. I would recommend their services. The loan originator was patient with me, worked with me and took his time not to pressure me.
Leo G. | 1/20/2017
USAVA Lending Refinanced existing hard money mortgage loan with a traditional FHA, the entire process took about 6 months. Our expectations were far exceeded! We were treated Exceptionally! Very professional, responsive and courteous! Our recommendation would be to work with the same team that worked with us, they will find a way to get it done! Our representative from the first day was committed to finding a way to get me traditional financing on an existing hard money loan for my manufactured home. This was no easy task considering several issues, but he persevered WAY beyond what would be/was expected. He and his team ended up going to multiple lenders over multiple months, and never gave up the effort. He was excellent at communicating and he had his team well organized and on-task in keeping the entire process moving forward. They all were as excited as I was when we finally closed and I will definitely be doing business with them in the future and will refer anyone that is in the market for home financing!
Scott L. | 1/13/2017
Three (3) weeks ago we closed on a VA Refinance that USAVA Lending did for us. They did a great job in explain the process and allowing us to understand it. They kept us updated throughout the process regularly. Both representatives that assisted us did a fabulous job keeping us in the loop, were very helpful and they deserve to be recognized. They were extremely patient, we had never done this before and didn’t know what to expect. They worked with us throughout the process. USAVA Lending did a fantastic job and we would absolutely recommend their services.
Brian & Toni G. | 1/6/2017
I conducted business with USAVA Lending and I was very pleased with their service. They answered all of my questions. They took care of all of my needs. The outcome was to my satisfaction and completed in a timely manner. Again, they were very helpful and courteous.
Arthur W. | 1/6/2017
USAVA Lending were wonderful and very prompt. The Loan Originator did a very good job and he was very alert. He explained everything. He called all of the time to answer my questions. I would definitely recommend USAVA Lending. I got a mailer from them. My loan closed on time and I am happy.
Delores S. | 12/23/2016
USAVA Lending are always wonderful and we have used them twice now. Our loan closed on time. They are easy to work with. You don’t get a lot of complications and they relay their answers in layman terms. It is what it is when you do business with them. We went into the loan based on advertising we received in the mail. USAVA Lending explained the terms and APR amounts when we asked questions about other mailers we received from other companies with really low APR's. USAVA Lending took their time to explain how it works and that the low APR's are based on balloon loans and not fixed rates. It was great to have an explanation in a manner that was respectful and honest. We were able to get a low fixed interest rate through USAVA Lending and they made our second loan very easy to complete. We have recommended them to our friends. We are members of VA and American legion and we put there name out there.
Harlan S. | 12/22/2016
Thank all of you that worked to get this mortgage through. The Senior Loan Processor was quite a tireless person working with us. She was good to us and caring. She was also reassuring. We were very nervous and she calmed our fears.We would recommend USAVA Lending very highly. They were friendly, courteous, informative. They explained everything. USAVA Lending was the first loan company we have used in many years and it was worth our while. They facilitated the process, so we had nothing was held up.
Charles M. | 1/12/2016
USAVA Lending did a beautiful job! I got the loan and at the interest rate I wanted. They explained everything clearly and treated me with respect. I would absolutely recommend and use their services again. The Loan Originator was always available and in particular I appreciate all that he did for us to get this finalized. The Executive Assistant was also helpful.
Robert S. | 11/28/2015
Fantastic! The loan originator was very good. He looked up stuff and kept me informed all of the time with what was going on. He treated me very good. He explained everything and typed it up and had me look at it so I could call him back. He always called me back the same day. I would recommend USAVA Lending.
Kermit B. | 11/14/2016
We already got a quote and were in the process of getting a refinance with another company, but USAVA Lending exceeded what I thought was already a good deal. My wife is Native American and she gets specials deals, but their deal was better. They treated me exceptionally well and followed up whether it was email, in person, or a message follow up. I already recommended them to a couple of friends of mine.
Edward M. | 11/3/2016
USAVA Lending far exceeded my expectations. They stayed on top of the loan process. They were very easy to contact and returned my calls very promptly. They got me the answers I was looking for. They followed up all of the time. I would absolutely recommend their service. The Loan Originator and Senior Loan Processor were both very knowledgeable and on top of things. They knew what they were doing. I got a flyer in the mail and I liked the interest rate they were offering, so I gave them a shot. I was looking to refinance because I was not happy with Quicken Loans.
Michael D. | 11/03/2016
It was great! I had no problems with the loan. The services were great. USAVA Lending represented things to the point and told us what we needed to do. The loan closed on time and was what was expected. I would recommend their services.
Jacqueline W. | 11/2/2016
Everyone was very courteous, explanatory, and professional during the course of my refinancing process. Two thumbs up. I would absolutely recommend their service.
Jerry L. | 10/24/2016
After weighing the pros and cons of refinancing our home, we eventually decided to use USAVA Lending services after reading their BBB business review/rating and various online comments/reviews from other satisfied customers. From start to finish, the people at USAVA were extremely thorough and helpful. The application process was easy as could be expected and my loan officer provided fantastic service. He was very helpful, knowledgeable, and always available to answer questions. Overall, I am extremely happy with the speed and efficiency at which my mortgage refinance loan was processed.
Timothy K. | 10/23/2016
I am very happy with USAVA Lending. They met everything to the fullest. We have not done a loan for many years. Everyone was extremely helpful, right on, and professional. The Senior Loan Processor was on top of things and “Johnny on the Spot” with answers. She told us if we needed anything to call her. She was very, very helpful. Technically, I am challenged. But they would do their best to explain things to me. The staff followed up with me to let us know when they needed anything else and to look for things that were coming our way. I would absolutely recommend them. We found out about USAVA Lending by responding to the post card in the mail. Because my husband is a veteran, we decided to try USAVA Lending. A loan company affiliated through our church was not able to get us qualified. USAVA Lending did get us the loan. What a God send.
Susan O. | 10/21/2016
USAVA Lending did just fine. They stayed on time, and called me to let me know what was going on. They did not drop anything and kept working on my loan. The Operations Manager and Executive Assistant did a quite a bit of work and treated me very well. They followed up and explained things. The Senior Loan Processor stayed on top of things, too. I would recommend them.
James S. | 10/12/2016
My experience absolutely could not have been any better. They were timely, easy to deal with, and took care of everything for me. I had to do very little. It was turn key. The loan originator called all of the time and kept me inform. He explained everything and it was top notch. I already recommended them to 3 other people.
Timothy H. | 9/29/2016
I was skeptical at first to use USAVA Lending after seeing an ad that came across Facebook for a VA refinance. After doing some investigating and trying to find any reason why I shouldn't give it a shot I only found positive feedback and reviews so I gave them a try. I am glad that I trusted USAVA Lending with my VA Loan Refinance for our home. The Loan Originator was helpful to gather all the documents and information needed and communicated with me constantly to keep us on track throughout the whole experience. Everyone in the office was great, personal and professional. USAVA Lending did what they said they would do. The refinance is now complete and we are happy with the result. There were even some challenges with the appraisal that were outside of our control and USAVA Lending went to bat for us with the VA and got it taken care of in an amazing manner. When planning the loan, the Loan Originator explained many aspects that we had not even considered such as future planning. The team truly specializes and understands VA loans. I don't think I will use anyone for a VA loan other than USAVA Lending in the future, and I will be referring my friends to them as well as the only place to go for a VA loan. My only regret is that I did not find them sooner. Thank you all for a job well done. Sam
Samuel M. | 9/26/2016
USAVA Lending is great! They were not pushy. I saw them on Facebook and did not think my home would qualify. I gave them a try. I did not expect a phone call right away, I expected an email. I let them know I had a single wide home and did not think they would be able to get a loan for me. The Loan Originator was constantly keeping me informed. I thought he did a really good job and was very happy. He was down to earth and very professional. He did not talk down to me. He did his job in a kind and professional manner. I had a unique situation and they handled everything in a time manner. Anytime I needed to reach out to the Executive Assistant she was on the ball, quick and efficient with getting me the answer I needed. The Senior Loan Processor, deserves lots of credit. I did not speak with her often, but she knew who I was and the reason I called. I know they help more people than myself, but the personalized attention made me feel like I was the only client. When they called me back after I contacted them through Facebook, I checked them out and I saw their reviews. Wow, I was very impressed. I like to give credit where credit is due.
DeAnn S. | 5
I would rate USAVA Lending 5 stars. They were very prompt in getting back with me on any question I had and the Refi went through very easy and fast. I am very satisfied with this company and would recommend, do recommend, them to all my friends and family.
Justin L. | 9/19/2016
USAVA Lending were very helpful. They stayed on top of everything and kept me informed the whole time. If there was a delay they let me know why. The Executive Assistant really impressed me. I did not have an email so she worked directly with my daughter to expedite paperwork. She was extremely good with that. When the Senior Loan Processor took over she stayed on top of everything and kept me informed. I was impressed that both of them seemed to put us first and they were always so kind and thoughtful in their dealings with us. It was a whole new experience. They tool the time to make sure I understood everything. I would recommend them in a heart beat.
Leslie M. | 9/14/2016
USAVA Lending went way above and beyond. The are outstanding! For ten years I have been trying to refinance my house and they accomplished everything and went out of their way to help me. They always kept me informed and up to date. I always knew what was going on. I would like to compliment the entire staff for being professional and going out of their way. They were doing more than just their job. They were not just passing the buck to each other. They took it personal to help me get the loan. The appraiser was also great and helped me out to get the process completed. I would rate them in 6 Stars. Oh Yeah, I would recommend them. I already talked to a couple of people and directed them towards using them because they are the best place to go to. I have tried them all and USAVA Lending are the only one that helped. I almost lost hope getting refinanced, but they gave me my hope back!
William B. | 9/1/2016
USAVA Lending met my expectations in every way. They said they could get me a loan quickly and hassle free and they did. The Senior Loan Processor was very friendly and professional. She always took my calls and kept me informed at all times. I found their services through FaceBook. I would recommend their services. They are a good company and I will use them again as soon as I can.
Michael and Shauna K. | 8/31/2016
his team is amazing! Easy, ready to answer & reassure us on all matters! They are like our personal friends. We will recommend them to everyone needing their help!
Richard G | 8/31/2016
USAVA Lending did a great job with my refinance. All of the employees were very friendly and knowledgeable.
They answered all of my questions and were always available and easy to contact. Great Job!
Dennis K. | 8/25/2016
USAVA Lending gets 100 approval from me with everything they did. The Loan Originator was great! This is my 5th refinance and I have dealt with a lot of people and he is by far the easiest. He gave me a heads up and did not keep me guessing on where we were at. His patience and line of communication was awesome. He was patient through the whole process and it was a great experience. I would recommend them. He deserves a great review.
Edward T. | 8/17/2016
USAVA Lending met more than my expectations. They were very, prompt and attentive to everything they were going to do. They followed up with me. They were very thorough and explained questions in details and in laments terms to make things understandable. The Senior Loan Processor was very responsive to any questions I had and immediately got on anything that was questioned. She was very polite and knowledgeable. I liked working with her. I would recommend their services. I found out about USAVA Lending through my sister. She referred me. I want to give kudos to the Senior Loan Processor for treating me and my sister very well on both of our loans.
Mark D. | 8/9/2016
Thanks to USAVA for all of your help in getting my loan refinanced. I have nothing but good things to say about this company. If you are a Veteran and are looking to buy a home or want to refinance, USAVA will work hard to get you your loan.
Enrique R. | 7/28/2016
I just want to say Thank you from me and the Mrs. Everything went well yesterday evening. We really appreciate all the hard work and the constant talks with the mortgage company to get them to get the closing done. The Senior Loan Processor is definitely a true professional and a woman of her word. We love it when someone’s word is bond. She is truly a blessing to her profession. Thanks again. If we have any more questions, we, will surely reach out to you. Also tell the rest of your team thank you. We will be checking back with you in six (6) months.
Clyde P. | 7/20/2016
USAVA Lending is very professional and I feel at home when I talk with them. Everyone is really nice. They are very, very customer oriented. They call us and I don’t need to follow up with them. They give you feedback with what is going on with the loan. This loan was so different than what we experienced before and there was no pressure. When we were closing the loan they gave us a lot of details. Our loan closed on time. The day of the closing I was expecting to go to the same place, but I was lost and late. They were so nice and I am so ashamed that I was so late. They really accommodated me even while I was driving. They were giving directions along the way. I was so impressed. They are skillful and professional and these are only two words that describe our dealings with the loan people. I would surely recommend them.
Martin F. | 7/6/2016
USAVA did a great job helping me to refinance my home at a lower interest rate. I had tried 3 other mortgage companies prior to finding USAVA. I would recommend this company very highly. My representatives excelled with their service, attention to detail, and they did an excellent job of keeping me informed of the loan status. I really appreciated their service.
Gerald F. | 06/16/16
USAVA Lending were great. They were on top of everything, even stuff I would forget. They lead us through the process and answered all of our questions. They were very personable, helpful and easy to get a hold of. We were referred to their Operations Manager years ago. He is a vet and has always been really upfront and a straight shooter. The Senior Loan Processor is bubbly and makes you feel like you have known her forever. She makes you feel like you want to go out for drinks after work. I never met either one of them, but I would totally recommend them in a heartbeat. It is not about the money with them, it is really about providing service. I would rate them 5 stars without a doubt!
Jeff & Rachel P. | 06/16/16
They were excellent, very informative and always attentive. They answered my questions in a reasonable time frame and there was a level of trust. Everything they said, they did. The Senior Loan Processor was amazing. The Executive Assistant was great at closing and answered questions early or on time and was personable. We liked her. We will recommend them to my brother when he sells his house or refinances and when we sell our house we would go back to the people we trust and we would start with them.
Barry D. | 5/23/16
USAVA Lending did a great job. We just finished paying off a Chapter 13 Bankruptcy and were able to get financing and cash back out of our equity to finish some home repairs that we were not able to do before. USAVA Lending were persistent and followed up on everything. They paid attention to details and following through. I believe if I used a different company they may have not been able to achieve what USAVA Lending did. We were able to close our loan in 6 weeks which was a short time. They were all fantastic! I bugged them all and everyone was quick to return my calls and email me back. They kept on top of everything. The Senior Loan Processor made sure all of the paperwork was covered. I would recommend their services.
Camille C. | 5/23/16
USAVA Lending were really good. They called me and let me know when the loan closed and did everything they said they would. For Dam sure I would recommend their services.
Anthony E | 05/17/16
Wonderful experience! I got a card in the mail and finally called them. Everybody was so nice particularly, the Senior Loan Processor. She was awesome and this was a very pleasant experience. She explained every word to me and was a treat to work with. There was no guess work. They knew what we wanted. The loan was timely. We got a better rate and we are happy. The service was awesome. Most the times with other companies everything is stanch and you don’t know what is going on. If anything was held up she would get right on. USAVA Lending should pat themselves on the back. It is hard to be that patient with people these days with the tough times and their patience was very good. Oh Yes, I already recommended their services.
Denise G. | 05/02/16
From the 1st call I made to USAVA, we felt like we were under their wing and they TRULY cared about our means!!! And then in the end, the Senior Loan Processor was soooo awesome, she truly has us under her wing, and I feel that she is my best friend!!! That's how we talked on the phone! I lover her, and this experience has been better than winning Publisher Clearinghouse!!!!! I really can't believe how wonderful this experience has been. Thank you soooo much for everything you guys!!!!
Cynthia F. | 04/26/16
USAVA Lending were very good with helping us get into the loan. It was an easy process. The last home loan we received was a bit easier because the bank could pre- approve you quickly and you knew right away how much you were approved for. The VA Loan is different. We were not sure how much we were pre approved for as far as our limit. We had no issues in getting approved. They were all friendly and were there to answer our questions. The Operations Manager and loan originator was extremely helpful. The loan originator gave us his cell phone number to call him after hours since the office closed at 5pm. hey were great! Of course, I would recommend their service and refer them to anyone I knew who is looking for a VA Loan.
Glenda H. | 04/25/16
USAVA Lending is extremely thorough and they were great great in handling our Home Equity Loan, and they are currently handling our new home financing. Great Customer Service, took care of our needs even after working hours and on weekends.
Lourdes E. | 04/22/16
USAVA Lending did very well. They did a good job explaining the application and the whole situation. They followed up with me. The assistance they gave me was good and they were helpful.
John R | 04/20/16
The USAVA team here in Tucson are excellent in the services they provide in meeting my home loan needs. I would recommend them 100% to all my family and friends.
Ronald B. | 03/31/16
I had a great experience. The people were very nice and went out of their way to see that I would meet all of the qualifications and incidentals when necessary. They were very good on any issue that came up and would tell me about it right away. We were able to get everything done within record time using emails. I love their system. The Senior Loan Processor was great! The Executive Assistant was terrific and the manager was Johnny on the spot! My loan closed in a timely manner despite the VA always setting requirements that had to be satisfied, which was no problem for USAVA Lending. The appraisal service they use is also very good. I am in the construction business and I will recommend them in an instant when I run into people. It was a fun loan to get closed!
Morton L. | 04/13/16
USAVA Lending were very good and met all my expectations! They were always available to me. I work odd hours as a night security manager and I could call them in the middle of night or during the day and they were always there on the phone for anything I needed. The Senior Loan Processor was phenomenal. She explained everything fully, completely and provided alternative options always allowing me to make the final decision. Without a doubt I would recommend their services and already have to one of our operations managers at work. I found USAVA Lending on the Internet. They were very engaging and were my first pick.
Edward B. | 04/11/16
The Senior Loan Processor was super about the whole thing. She took her time to explain everything and make sure I was on the right track. I am all for the Veterans and that is why I would recommend them.
Michael R. | 04/07/16
USAVA Lending was thorough, friendly and knew all the stuff they needed to know. I was on the phone almost daily with the Senior Loan Processor. She is awesome, outgoing and worked really hard to get our loan processed even though we had some difficulty. I decided to use USAVA because I received a flyer in the mail. Their flyer was the one that attracted me the most because they were very familiar with the VA loan service. They sent me the application an scheduled a time to sit down, meet with them and gave me direction immediately during my first call. Oh yes, I would recommend them.
Harlan and Debra S. | 04/07/16
USAVA Lending had to cope with government interference and questions relating to my acreage. The government had all kinds of questions that were meaningless that USAVA Lending had to deal with. USAVA Lending got it all straightened out and they treated me very well. They called me whenever there was a problem and handled it all very professionally. The Senior Loan Processor figured out what she had to do to solve the problem. My money is the bank and I am happy. I would recommend them.
Dale P. | 04/05/16
USAVA Lending were great! My wife and I would like to thank everyone and pass this one to their team. The Senior Loan Processor was always in contact with us and happy to do what we needed her to do. We had a good experience. She made appointments for us like taking care of the appraisal. She is quite a good lady to work with, easy to talk to and is friendly. Everything came out just like she said it would. Our loan closed on time. Everything was right on the money and great. I would give 5 stars to the employees and and the lending company. I would absolutely use them again and recommend them. I am glad I responded to their mailer.
Dennis D. | 04/01/16
It was great! USAVA Lending made it easy. They very much followed up and explained things clearly. They emailed everything. Oh Yeah, I would use them again.
Ralph B. |
The Loan Originator was excellent! He worked with us very well. He explained stuff real good and followed up a lot. He would call me back and let me know that he received everything. He knew his stuff. Our loan closed under 30 days. He was very good. Oh Yeah, I would use them again.
Kermit B. | 03/28/16
USAVA did great! They made things so easy. I would recommend them to everyone. I loved working with the Senior Loan Processor, she is very good at what she does. She gets a 10 !
Cindy M. | 03/23/16
USAVA Lending did a fine job. They explained everything. They treated me just fine and they were real friendly. If I had a question they got right back in touch with me at the time they said they would. They got what I wanted. I had no complaints. They corrected things that needed to be done. I was alright with the interest rate being the same. I would recommend them.
Jimmy O. | 3/18/2016
I did a refinance with USAVA Lending recently. Their services were excellent. All their staff was always available to speak to me and assist me with all the process. I would definitely recommend this company to other as they were very helpful.
Terry & Frances M. | 03/17/2016
USAVA Lending were just fine. They closed my loan on time and explained everything to me. I would recommend them and rate them 5 Stars.
Thomas G. | 3/04/2016
It was great! They kept in contact with us on a weekly bases. The Senior Loan Processor kept us posted all of the time and let me know what paperwork we needed and helped us through the whole thing. I would definitely recommend their services!
Dennis C. | 02/25/2016
We got something in the mail and called USAVA Lending. We were able to close the loan before the interest rates went up. The Loan Originator had daily contact with us and he answered all of our questions. He made us fully understand by the time he was done explaining. He was very personable. He even stopped by one of our events to say, “Hi” and check out our dog event. Service did not end at the office door. He came out to our house to pick up papers. I would 100 recommend their services. We had no idea what we were walking into. The paperwork was astronomical. He held our hand through the whole process. If he did not have the answer he would ask someone and get right back to us. If we would refinance again with USAVA Lending and would not hesitate to use them. We were very happy with the service.
Leslie M. | 02/25/2016
USAVA Lending are outstanding. They were right up front with everything. There was no hidden fees. They disclosed everything. It all worked out and they closed my loan on time. They stayed in contact with me constantly while the loan was going through. The Senior Loan Processor was very knowledgeable and personable. You do not have to call her to find out anything. She stays in contact with you and explains things clearly. I highly recommend them and rate them 5 Stars++. They were very easy to work with unlike other lenders I have dealt with. It’s like pulling teeth to get information from other companies.
William B | 02/24/2016
It was great and USAVA Lending met my expectations. I was not sure prior if I would get refinance until I did business with them. The whole process was fast, easy and they kept me notified. What they explained made sense. The Senior Loan Processor kept in touch with me and made me comfortable. The whole process was over the phone and through email. They would answer the phone and call me back promptly when I called. It was very exceptional!
Larry B | 02/23/16
USAVA Lending did very well. They stepped in when the lender was the problem and got things going so the loan would close properly. They followed up with me and explained everything. The Senior Loan Processor was very helpful especially when the issues came up with the lender. The Loan Originator was on the front end of things and the Operations Manager stepped in and took care of things for me, also. I referred my son to them when he returns over seas.
Michael S. | 02/19/16
This was an amazingly easy process! Amanda kept us informed, and provided us with the BEST Customer Service EVER! We would highly recommend you to our family and friends!
Cindy V. | 02/12/16
It was definitely above what I expected. I did not expect it to be so easy, quick and cheaper than I thought it was going to be. The follow up was good. They went over step by step how it was supposed to work. The timing was perfect. I would absolutely recommend USAVA Lending services. The Senior Loan Processor would call me to let me know what was going on once a week to let us know where we were at and what she needed. I have never had anybody do that. I was glad we responded to their advertisement in the mail.
Michael B. | 02/12/16
USAVA Lending are good. They kept me up to date with everything, kept things moving and got me what I needed. I wanted to close my loan early and that is exactly what they did. The Manager and Senior Loan Processor are wonderful. The Senior Loan Processor was really good with pushing what had to be done to get the loan through and the Manger took care of setting the loan up. My parents used USAVA Lending to buy their house and referred their service to me. I would definitely recommend using them.
Christopher M. | 02/05/16
USAVA Lending provided one of the best refinancing experiences we have ever had. They were professional, responsive and competent. Our loan processor, exceeded every expectation and was an absolute delight to work with. Our Loan Processor, was a consummate professional and an strong advocate supporting our best interests. What a treasure to have in our corner!
Steve & Kim B. | 02/01/16
USAVA Lending was awesome every step of the way. They were extremely helpful and informative and easy to understand. I worked with the Senior Loan Processor. She explained everything perfectly and followed up with me often. I liked that! She was right on top of all of it. She is a sweetheart and very knowledgeable and friendly. I would absolutely recommend their services.
Daniel H. | 01/26/16
I believe in miracles, I believe prayers are answered! I also believe God puts people in our lives that make miracles and answered prayers happen! Thank God for USAVA Lending, especially the Loan Originator, Senior Loan Processor & Executive Assistant. They worked very hard on this refinance for us. This was the 6th time we tried to refinance the house. We had to go through different programs. We had to get appraisals, repeat termite and water tests for other lenders and it was getting frustrating. Things did not get better until USAVA Lending started helping us. USAVA Lending induced us to keep going. We have a disabled vet on our property and they were impressed with us. They kept making us move forward. We have a Mexican style home and converted a two car garage into 3 bedroom home. The appraisal thru USAVA was accepted. They treated us very well. When we got all the paperwork we did not have to travel a long ways. You bet I would rate them 5 stars. I would recommend them.
Richard G. | 01/15/2016
I have been dealing with people for a long time and more so with my time of work. The people at USAVA are the nicest I have ever dealt with. I contacted other loan companies and received nothing but the run around. It was wonderful to find a company who cared. I called USAVA and the employee is one of the best people I have ever dealt with. The employee who assisted me kept me well informed every step of the way. She went out of town during the process and continued to keep me in the loop of what was going on. I have nothing but high regard for her. I will recommend them to anyone else looking to get refinance or purchase of a home.
Monroe A. | 01/08/2016
Everything was Grrreat! They were quick and cordial. They were very helpful. The loan closed on time. The Loan Processor was fantastic. They were very thorough and knowledgeable. I had good conversations with them. I asked question and they explained everything well. No doubt about that. I felt really at home with them and was not afraid to ask questions and they were not afraid to answer. I had a great time. I sure will and definitely recommend their services wholeheartedly.
Danny E. | 01/06/2016
USAVA provided us with a refinance loan. USAVA always meets our expectations, we love working with our representative....she's very professional and always explains everything in detail. USAVA is very proficient. My husband and I give them 5 stars!!! We would recommend this company to anyone. This is our second refi with them.
Kerri H. |
USAVA Lending provided me with home refinance services. All three of the representatives who worked with me were great! They were very knowledgeable and answered all of my questions with expertise. There was an issue with how long the timeline took for the loan because the lender sent numerous inquiries beyond what I feel is the norm, but it was not the fault of USAVA Lending or their reps but I would like USAVA Lending to be aware that Freedom Mortgage was quite intrusive and repeatedly asked for information after-the-fact. They already had all of my information and it was just frustrating to be constantly interrogated by them. However, USAVA Lending gets an A rating for their professionalism and excellent service.
Dan R. O. | 12/23/2015
USAVA Lending went way above and beyond and did more than I ever expected. I got divorced, filed bankruptcy and needed to improve my debt to income ratio. USAVA Lending worked with me for an entire year to make sure I would qualify. A year later, I did qualify. The manager and the Senior Loan Processor were both Awesome and Outstanding! They explained what I needed, did not need, what was going on and they made it real simple. I would recommend them to anybody and I have. The customer service was outstanding. They were patient when they called the banks. They even contacted the lawyer for my ex wife and coordinated everything with the lawyer.
Richard M. | 12/21/2015
This is my 2nd time using their services. I hired them to refinance my rental home. Both times I've used their services I have been impressed with how prompt and quick they are. They go out of their way to get the refinance done and I appreciate that. I am comfortable recommending their services to family and friends
Kenneth T. | 12/18/15
Everything was really good especially now that the interest rates just went up. I locked in at the right time. The loan originator did a good job. He was always keeping me apprised when documents were coming. Once I got them, he asked to let him know in case I had any questions. He would immediately get back and have answers. He explained everything clearly to me like when my first payment was. He sounded young, but he was right on and made me feel comfortable. When he said he would have an answer for me, he would have an answer for me that day and would call me back within 20 minutes sometimes. There was a time that I called late and he was with his family, but he took my call and the time to answer my question on his personal time. If he did not have an answer, he would have the answer for me as soon as he could get it. I was really pleased. I received a lot of stuff from other lending companies that was just below what USVA gave me, but they waived a lot of fees for me. The other deals looked better, but over all I am really satisfied. I would recommend their services.
Rene V. | 12/17/2015
USAVA Lending absolutely met my expectations. The original term and conditions of the mortgage were better when we closed than what was originally quoted. The Loan Processor was very responsible and did a great job explaining everything. They would follow up with emails and periodically with phone calls. We were able to finish the process within the 3 ½ weeks. Everyone was very pleasant and professional. I did compare services with my original finance company. USAVA Lending’s knowledge with the VA program was like night and day in comparison to what the competitor offered. I think they under promise and over performed, which is what people should do. I would recommend their service.
Bradley J. | 12/04/15
We were very happy with USAVA. Despite all the government "red tape" that we did not experience with our earlier refinances (due to Dodd-Frank I am sure) the refinancing through USAVA went very smoothly. Their staff was always available to answer questions and were very easy to work with. Their staff would call in follow up to be sure we had received documents, etc. All the staff we worked with were knowledgeable and helpful.
Leslie L. | 12/02/15
Everyone at USAVA Lending did a splendid job in refinancing my home..They were very courteous,imformative, and answered all my questions. They were all very professional in handling my re finance, and it was finished promptly.I recommend your Lending Instition very highly.Thank you all for doing such a great job..!
Anthony Z | 12/2/15
USAVA Lending were just fine. I had no problem with them. The fellow that handles everything was polite and accommodating. He went over everything. The loan just closed and he called me and is going to bring some paperwork. He has been very, very good. It means a lot to me how very personable they are. When you deal with banks they are usually impersonal. So that it is very important to me. I would recommend using them. I found out about their services from a mailer.
Jeanne G | 11/17/2015
They were excellent. I worked with the loan processor. Not only was she very informative, she kept me feeling confident. If I was not quite sure of what to do she talked me through it and gave me the necessary instructions and direction. She was wonderful, bright and sparkly. She made you feel very comfortable and was very pleasant. She is a doll and too fun. We are waiting for our package with the checks. She said she will let me know when the packet comes so she can walk me through it. She is patient and makes you feel confident on what it is that you have to do. The loan was done in a very timely manner. She involved my son at my request to help him understand what it was that needed to be done and kept him informed as well as myself. If I knew anybody that had to do a refinance the first person I would send them to is the loan processor and USAVA Lending. I would rate them 10 stars! They deserve double. I send my love, Barbara.
Barbara B. | 11/25/2015
We had absolutely no disappointments with USAVA Lending. The Loan Processor was absolutely wonderful and I cannot say enough nice things about her. Everything went absolutely smoothly. The Loan Originator did everything for me. He was very nice and was always there when I needed his help. He was great and I don’t have any complaints about him. The Executive Assistant was also very helpful. It was a great experience. They followed up with me. I sold real estate for a number of years and worked for a loan processing office so I knew more than the average person. If they needed something they would email me or call me and I would get it right out to them and they would take care of it. I would absolutely recommend them. As far as I am concerned, they were great.
Sandra G. | 11/24/2015
This was my 3rd refinance with them and they were above and beyond what I expected. I keep going back because they are great. They are on time and they explain each step with you and tell you what you are going to do. Being on time is important because when they tell you they are going to close at the end of the month, and they do close at the end of the month. I feel like I have friends there even though I never met them, especially the loan processor. I am in my 70's and I have bought and sold houses and owned businesses and they are great. They provide the best services out of all of the previous companies I used. I thank them each time and they know I think highly of them. I would definitely recommend them.
Richard I. | 11/17/2015
USAVA Lending were great. We went to them last year to refinance. We found out that any realtor can do a VA finance. We did not know we could use it more than once. Some of the fees were waived which we did not know about last year. It’s like a good restaurant when someone asks if you need more napkins. They attended to us and kept checking on us every few days. They were eager for our business and glad to serve, which showed up in the way they treated us. They would always verify with us if we understood and asked if we had a question. If the young man could not answer the call someone else would. We always got the information we needed.
Donald D. | 11/16/2015
I received a mailer from USAVA Lending, decided to call them regarding a mortgage. Staff explained everything in detail. I would recommend their services.
Russell & Kathleen J. | 12/1/2014
USAVA Lending was recommended to us by one of our neighbors. We originally wanted a refi but we instead had a streamline refi. USAVA Lending was on top of everything! They were very professional and courteous. USAVA Lending really tries to help consumers unlike other companies that make promises but when the time comes they state they can’t help you. USAVA Lending staff was very honest!
Matthew & Andrea G. | 12/1/2014
I first heard of USAVA Lending by a mailer. I needed a refi and made the decision to call them. The staff was very helpful and answered all my questions. I would recommend USAVA Lending to family and friends. They were excellent!
Michael & Tara S. |
I have to give them 5 stars! I would recommend USAVA Lending. The Team at USAVA went above and beyond to assist me with my Home Refinance. They held my hand from start to finish. I appreciate the excellent service they provided to me and my family. Hats off that crew.
Ricky C. | 1/22/2015
I had a wonderful painless experience. A very nice young lady helped me. She is fantastic and she makes the process so easy. She is very personable and I will refer all my friends to your business. My experience was exactly what I was told by the representative when I made the first initial call and I was very excited to know that someone still has integrity and the product they have is just that!!!!!! Happy Happy Happy I am.
Tara S. | 1/26/2015
HUSBAND: We recently had our home refinanced through USAVA Lending. Personnel who helped, I cannot say enough about their excellent service. All of our questions were answered in quick professional manner. I would feel totally comfortable recommending them and the services they provide. Personnel called and emailed us every step of the way in the refinancing of our home. They were able to lower our mortgage rate from 4.75% to 3.5%, get a substantial cash out value for medical expenses incurred by my wife's stroke and our house payment stayed within $5.00 of the previous amount. Both staff personnel were an absolute pleasure to deal with
WIFE: A young lady helped us out every step of the way in the refinancing process along with her boss. Both of them were so nice and explained things I didn't understand to me. I had a major stroke in June 2008 and my brain get things jumbled up. Both boss and staff were wonderful explaining things to me over and over again. I would recommend them to all my relatives and friends, anyone who needed to refinance. USAVA Lending is a company that I had never dealt with before, but after getting our refinance done on our house and completed in about 45 days my husband and I are a true believer in their company.
Glen & Marlene K. | 1/28/2015
USAVA Lending helped me refinance. They met all my expectations and answered all my questions. USAVA Lending staff was very friendly, helpful and provided fast service. I would definitely recommend them! Due to their outstanding service I have to give them a 5 Star Rating!!
Mary S.F. | 2/3/2015
I contacted USAVA to help me with refinancing. USAVA Lending provided all information on policies. I dealt with a young lady who provided exceptional service. She was great to work with!! I would definitely recommend USAVA Lending!
Julie F. | 2/5/2015
I received an informational letter from USAVA Lending and I have heard of them in the past. I asked around and found that others were very happy with services provided by USAVA Lending so I decided to go and apply for a loan. Everything was done very rapidly and seemed very easy. They were all very, very nice and courteous! I would definitely recommend them to friends and family.
M.E.H. | 2/5/2015
USAVA Lending helped us refinance our house when other lenders told us it would be a much higher rate. They provided very detailed information. The representative was amazing. She answered all my questions and kept me up to date on everything. I would most certainly recommend them and my recommendation would be excellent!!
Christine S. | 2/9/2015
USAVA helped us refinance our 1st and 2nd mortgages into a single VA loan with a much lower rate. There was a young lady who was our processor and she was outstanding. She made the process easy and it felt like a close friend was helping us with our refinance. President of company and other staff were also wonderful! They never tired of answering our questions and helped us find the best financing for our situation. I give USAVA 5 stars! They truly care about helping veterans. I have already recommended them to friends and family. It is rare to find such thorough and caring service. USAVA Lending provides the best financing experience available.
Jesse & Carolyn L. | 2/27/2015
USAVA Lending helped with a refinance fixed rate mortgage. USAVA staff was helpful through the whole process. They were thorough and gave us detailed information. I would give USAVA 5 Stars!! We would recommend USAVA Lending to others and we ourselves would use them to do all our mortgage business!
Leo & Helen E. | 2/27/2015
I have done business with USAVA Lending in the past and I was pleased with their services. They helped with the refinancing of my mortgage. They are very honest and they communicate every step of the way. They are very accurate and professional. I have recommended USAVA Lending in the past and I myself would use them again. I give USAVA 5 Stars!
I was referred to USAVA Lending by a co-worker. They assisted with a refinance. USAVA explained everything so that I was able to understand the process. They are quick and easy and I would use USAVA Lending again if I had to refinance again. I recommend USAVA and give them 5 stars!
Melissa F. |
Thank you all for your help in this loan process. It was very much appreciated. The money was in the bank this AM so all is well. If anyone needs a loan or help with one, I will certainly refer them.
Bob B. |
We went to USAVA Lending to refinance our home. Staff was friendly and answered all out questions. We’re older so the process worked out good for us. If anyone asked to recommend a company to refinance I would recommend USAVA Lending.
Scott and Debra F. |
USAVA Lending refinanced my current mortgage. They met all of my expectations. I was able to do everything online and give all the documentation they needed via email including signing documents electronically. This was very convenient. If there was any delay it was my fault for not providing documentation. Any questions I had, they answered. The only issue I had was with Pioneer Title Agency not having the paperwork ready at the final signing. We had an appointment time and there was a delay. We had to take time off work to sign it. I would recommend USAVA Lending. They are friendly and professional.
Karl P. |
I used USAVA Lending for a home loan refinance. They met all of my expectations and were prompt and communicated with me throughout the loan. They answered all of my questions and I would definitely recommend them to use. They worked just fine!
Scott G. |
They were great! They gave me all the information I needed. When I was missing something they identified it and let me know immediately so I could respond to them quickly to get my loan closed. They were great to work with. There is nothing else I can say accept that they were really, really good!
Michael M. |
They went over and above. Every time I wanted to know something all I had to was call. The loan processor was terrific! I was working with NationStar and 4 months later they still wanted more stuff. USAVA Lending got my loan completed in a month. I don’t think any company is better. I would recommend them again and they are definitely 5 stars!
We've went through purchasing/refinancing before, it's not something you look forward to, as generally it is very time consuming and stressful. With USAVA from the very first phone call to the last it was quick, no stress, it was made very easy and the people I dealt with were all very friendly and professional. I don't know if I'm allowed to mention their names but the 3 people that worked with us; well to put in a word, "outstanding!" Thank you for a stress free and quick refinance.
Clarence K. |
They were very quick and kept me informed the whole time. The loan was financed quicker than I anticipated. They answered all of my questions. I would use them again and recommend them. The main thing that I liked is how they kept me informed and there was never a doubt. The loan processor gave me her number anytime I had questions. Every time I called her which I think was at least 5 times, she was very fast at answering.
Frank D. |
They were terrific! I refinanced three times and never had anyone call and follow up like they did. They would always call me and even brought me my paperwork. They really personalized their services. I did not have a car and they came to me. I did not have to worry about going to them. The loan processor took care of all of this. He is professional and helpful. He was thorough when he explained everything. I loved the constant contact that they kept with me. I would use them again and I recommended them to my neighbor.
Jane W. |
USAVA Lending went above and beyond. We were leaving on vacation and they scurried to get all the information ready to be signed in California. They made the arrangements to make it convenient for us and came to our hotel to arrange to have the documents signed. They are tenacious with every glitch to solve any problem. I love the loan processor to death. They followed up after the closing and took care of the check being directed deposited in to the bank for us. We are very happy. I would absolutely recommend them.
Glenda S. |
10/27/2015 The service was above and beyond. USAVA Lending went out of their way for everything. They were very detailed. If we could not do something they would get it done for us. They are very efficient and courteous. I recommend them highly. They called all of the time just to make sure we received all the paperwork and emails. Our loan closed on time.
Debra S. |
10/26/2015 My husband and I couldn't be more pleased with the process of re-financing an income property. Thanks!
Laurie B. |
Working with the loan processor, was over the top of excellent! We had two difficult back to back refinance's and they did all the work, it was a breeze. On this last house, I have been trying for two years to refinance it with different lenders and each time because of my income and it being a second home, the answer was always, NO. I gave the same information to USAVA Lending, but they were able to find a lender. I will recommend USAVA to anyone of my friends or family.
Lisa I |
USAVA Lending helped with refinance my VA mortgage loan. They exceeded my expectations. They were very well organized. They provided me with an exact list of everything I needed to come up with and sent gentle reminders to keep me on track so I could give them the information they needed. They were very helpful. They laid out everything the whole way through and called me with status as we got through various stages of the loan. They are a pleasure to work with. I have recommended them to several people already and would use them again. Everybody there was well organized and on task.
Lee S. |
They were fantastic! I will recommend them to every friend who wants to get a new mortgage and asks me about mine. I was working with Quicken Loans to get cash out, but the guy was putting me off for weeks. I talked to the Operations Manager from USAVA Lending and he called me back the next day and I went with them. They got me the money I wanted in a couple of weeks. They are everything you could want from someone you could get a loan from. They were very competent and got me everything I wanted. I would rate them 7 Stars! We are more than pleased.
Howard S. |
USAVA Lending was wonderful. The loan was timely. The loan processor and her group are on top of everything even with the title company. They explained everything including the amounts of everything. They were exact with the number. I would use them again and already have recommend them to my best friend.
Annette L. |
They did a great job! I was very satisfied with their helpfulness and they went as far as taking care of the little details. During the time I was refinancing, my husband was in the hospital and was in ICU. The Senior Loan Processor was very helpful and was there for me when I couldn't be quite there myself. We got a reduced interest rate and reduced payment. I got a lot of great customer service from their team. I was looking for a place online and just happened to find their website and have been trying to refinance for 2-3 years. It was almost impossible because I live in a manufactured home and with all of the problems in the housing market. It is rare to find a lender that will help with manufactured home loans. It was very difficult. When I came across USAVA Lending they did handle manufactured home loans and it was effortless to deal with them. They helped me get away from Bank of America. Bank of America would not correct their mistakes and forced me to go through the closing twice. The Senior Loan Processor at USAVA made it so stress free and it was an amazing experience dealing with them because they did everything right and supported me all the way through.
Barbara S. |
USAVA Lending met my expectations and were fast, efficient, and courteous. They were quick in processing my information and getting everything done in a timely manner. Everything was explained clearly. I received emails, calls so I was able to close within the same month that I applied. I recommended them to co-worker.
Javier G. |
They did a good job and they squared away the loan fast. Everything came in on time and all the paperwork was done correctly. Information was exactly right and we did not have to go back and forth with any mistakes. I would use them again and recommend them.
Ray W. |
Overall, I was very satisfied with their performance. The service was good and I was happy with everything.
Claude P. |
They were outstanding! I am not that great on computers and I would get by with their help. Every time I called them they helped me with faxing and copying information to them. They worked with me on everything I needed to be taught on. They did not push me on anything. Each time I made a mistake they helped me work it out. It was a pleasure each time talking with them. They would set and talk to me all day if they could. A lot of times, you take a senior like me and a lot of companies do not want to bother spending the time talking to me. They explained everything and they made it easy to work with them. They cared about my life and we would chit chat for hours. I would recommend them to anybody and use them again.
Horbert M. |
5/27/2015 verified review (What's This?)
I obtained a new loan through USAVA Lending. I am real happy with them. I have done some refinancing before and it seemed to get bogged down. The Senior Loan Processor was the primary person to put together the paperwork. She was very helpful and stayed in contact the whole time. There was no miscommunication. We were in contact back and forth on the phone and things they did not receive in the mail, they asked for right away. The loan took a little longer to close the loan, but I am very happy. I was impressed with the way they followed through. Everyone in the office was very attentive and responded back to me within a minimal time. The whole staff was courteous to me every time. After while, they all recognized my voice and answered the phone and called me by name. I sure would recommend them and they are 5+ Stars!
Harold F. |
It was such an easy process and a Slam Dunk! There was not a lot things that we had to provide them. We were thrilled with the way the loan was processed. The people that were in the Sunrise office in Tucson were just exceptional. The Senior Loan Processor is amazing. You can sense the sparkle from her on the phone. She follows up and knows the answer. You got the feeling she had done it, knew it, and she will get it done for you in the quickest possible way. Everything she said that would happen, happened. I would ABSOLUTELY recommend them to any Veteran going through the process we just went through.
David S. |
Everything they said they would do or what would come to fruition did! If I asked a question about what would happen with my situation USAVA Lending would clarify it for me so it was understandable. They never put me off. In fact when I started the process, I received lots of cards in the mail for Veterans to refinance. I had a foreclosure on a rental property so the banks would not touch me until I surpassed 7 years. USAVA Lending was able to get the loan funded. I was very well pleased with being in touch with the same staff. I would absolutely use them again and give 5+ Stars to the Executive Assistant and Senior Loan Processor.
USAVA Lending met everything they said that they were going to do. They were very approachable. They would email or call me. They would answer my questions on the same day. The explanations they provided made sense. The loan was timely and went very smooth. Oh yes, I would use them again and absolutely 5 stars!
Karen C. |
They were good and did everything they said they would do in a timely manner. I would highly recommend them. They are 5 stars!
Norman F. |
They are just wonderful and Awesome! If they were closer, I would fix dinner. They are very professional and helpful and explained everything. They answered my dumb questions. We had started with another company that we did not like. I did not get a good feeling from them. They were almost too business like and not really looking out for my best interest. From the first time you hear a voice from USAVA Lending it is positive and refreshing. It’s nice that everyone at the office knows what is going on. They were very personable. If anybody was having a bad day you would never know it. After one call with them it was like OH YEAH this is good. Even though I lolly gagged with giving them information the loan closed within 30 days. I would highly recommend them. In fact, I have already given their name to a couple of friends that have been putting off refinancing because of the experience they had. Seriously if they were my kids I would be very proud of them.
Kristine H. |
USAVA Lending met our expectations and then some. Our loan processor was pretty much our realtor. The realtor we were dealing with was horrible. USAVA’s loan processor got the ball rolling for us. She answered all of our questions. We would ask our realtor a question and when she did not know USAVA's loan processor would find out the answer right away. She explained everything clearly. We started off using our bank. Everything that USAVA Lending offered was better for us. Not only money wise, but their personality and how they make you feel. They make you feel like you are family to them and not just another person they are having to deal with. Hands down the loan processor should be promoted! And by all means, if we could help her get promoted we would do it. She was awesome with everything. In a heartbeat we would use USAVA again. If we could rate them 10 stars we would!
Kari & Jeffrey C. |
USAVA Lending is very professional, straight forward, and has constant contact. The Senior Loan Processor stayed in contact via phone and email, worked with us with every step and kept us up on everything going in. She made it nice and simple. No worries, no fear, and no frets. She was great! There is no other way to describe how great she was at staying on top of everything. She was positive about everything and she is the person I would recommend by name. If my friends and family ever need to go through this process, I would recommend using her and USAVA Lending over anyone else. Considering the amount of paperwork, it was amazing how they caught two pages we forgot to initial and took care of it right away and everything went smooth with no problems whatsoever.
Patrick A. |
I have never had anything go so well and professionally. The people were so attentive. Especially, the Senior Loan Processor. She kept telling me things every day and it was so simple. From the very beginning as soon as I contacted the manager he gave me ideas and told me what else to do like with our property taxes. He told me I would qualify based on the information I gave him. I received an email right when we hung up. They made things very easy. It was reassuring that they were right there and when you called they were on top of everything. They were well organized. The loan closed within 30 days. I would totally recommend them with no hesitation at all.
Loretta W. |
They got back to me when I wanted to. When they said they were going to call me they did. The loan closed on time. They treated me the way I expected. They clearly explained the process. I already recommended them to my friends.
Melvin W. |
Every time we had a question they answered it. Anytime we ran into a problem they did everything they could to find a solution to help us close. There was a couple of issues we had with our loan. When I reached out to the Senior Loan Processor via email she would answer any questions I had and she would promptly answer right back or on the same day. The Senior Loan Processor tried her very best to get everything done before we went on vacation so the loan would close before we went out of town. She went above and beyond. We had contacted another company before USAVA Lending and that company was dragging their feet and told us they had to check into things. USAVA Lending acted right away on our request to use our VA Loan instead of a conventional loan. We would definitely recommend using them.
Debbie N. |
They were on it to make sure we had everything we needed to get the loan through. They would follow up to make sure that we received the letters and information they needed to keep the process going. They answered all of our questions when we asked. There was nothing left unsaid. The loan closed on time. The loan was exactly what we expected. I would definitely recommend them.
Sharon M. |
They were really helpful. If we needed more paperwork they would let us know what was missing. The Executive Assistant and Senior Loan Processor were AWESOME! There were a few glitches and they helped us step by step. Even though the loan refinance was past the lock date, they held to the original interest rate. The loan closed at a perfect time because the next year it would have gone up astronomically. The payment would have tripled! We seriously appreciate all the work they gathered. The Loan Processor said to give her a call every time we went through the paperwork and she was extremely helpful. She even helped us locate a place to sign the paperwork that was convenient. I rate them higher than 5 Stars. I already recommended them to our military friends.
Bonita Z. |
We had lots of meetings. Eventually, everything was covered and my questions were answered. The manager was able to put everything in a nutshell when we had questions. He listened very carefully and solved any anxieties in a very quick manner. I think their people are so familiar with doing the loans and when other people are not as involved there may be a lack of understanding at times. It is not as common for customers to find out why something would take so long. The loan closed on time. The only thing that was disruptive was not understanding how long it would take for the appraisal service. They followed through with everything.
USAVA Lending met my expectations and more. I have tried for the past 1 ½ to get a new loan on my home and all the lenders prior to USAVA where terrible to deal with. I first dealt with New Day USA and it took them 6 months to tell me they could not close my loan after all the paperwork was sent. They were horrible to deal with. I received a card from USAVA Lending and decided to try one more time. The minute I called them they were polite and friendly and they get things done. USAVA Lending were so polite, accommodating and reassuring right from the start. They told me they would get me a new loan and they more than met their comments to me. They were easy and competent to deal with. Every aspect of the loan process was smooth and easy. I have had probably 30 mortgage experiences in my life. This was the easiest and the most straight forward loan process I have ever deal with in the past 50 years. The Senior Loan Processor was as courteous and polite and easy to deal with as any one I have ever dealt with in any business profession. She was like dealing with my sister. She called to make sure I received the loan proceeds and always stayed on top of everything. The Executive Assistant recognized my voice when I called and was delightful. Whenever I called their office they were always there and eager and most accommodating to any of my questions and concerns. Their follow through was superior. When they said they would call back, they always did. The Operations Manager took the time to explain the whole process and would notify me in advance when I would be getting call. Everyone kept me apprise of every step of the process. They called to let me know they received the information I sent and to tell me if there was anything extra. They called me in the morning to let me know the documents were at the Title Company. The Title Company even said that USAVA Lending was wonderful to deal with. They kept me informed with each stage of the loan process. My loan closed on Aug 6, 2015 which was within 45 days of my application. It would have closed sooner if it wasn’t for me. I should have provided them the information they requested faster. This company was so great I could not believe they were for real. They were so accommodating I thought they had to be a scam. If I could sing on television, I would sing their praises to the whole country! This was the easiest mortgage loan I have ever put through. I would rate them 10 stars and would recommend them to anyone.
Richard P. |
Posted on 8/14/2015
At first, I thought that something was wrong and I was getting more sales Hype than substance. I started to back out, But the Manager, called to find out what was wrong and fix what he could. We had a fairly long discussion and I was satisfied that I wasn't getting more fertilizer than seed. I resumed the refinance effort and despite a week long hiatus while we went back East, we accomplished the whole deal in just over a month. I found the Executive Assistant and the Loan Originator to be very helpful and always available, even after normal business hours (so questions at 6 PM were still answered that Day). The Golden Girl for me was the Senior Loan Processor, who processes all the paperwork from her home in Colorado, she understood my concerns and kept me firmly in the loop. She seemed to always be available and always was cheerful. She flogged bureaucrats and push things along in a fine display of how to make thing go despite the inertia of large organizations. I should also like to mention Judy of Pioneer Title, who did the actual signing; she had everything organized and the explained each document as we got to it. The signing process took under an hour, instead of the normal hour+ most of these take. Overall, I am quite pleased with how this went. Now it's on the mortgage company, who hopefully can follow through as efficiently. So, if you need a VA Mortgage loan, I think these folks would be well worth your time to work with. I don't know the full array of what they offer, but this was, in hindsight, one of the smoothest home loans we have ever done.
Jim O. |
They are 1st rate and "top shelf!" We want you to know that Michael and I appreciate you very much. You are all kind, courteous, and compassionate individuals who together are an awesome team of professionals. It is with heart-felt thanks Michael and I are grateful you all helped us to have a home. You Rock! It is a honor to refer you to my family and friends. Also, the wine tasted good, too. God Bless.
Michael and Joy B. |
USAVA Lending refinanced my VA loan. I received exceptional service from staff and they more than met my expectations. The whole process didn’t take very long and USAVA Lending was very thorough. I would recommend them to others because they did such a great job. I give USAVA Lending 5 Stars!
Michael R. |
USAVA Lending refinanced my home. They met all my expectations and staff provided exceptional service. I would certainly recommend USAVA Lending to others because they are very knowledgeable in what credits and benefits are available for veterans, especially disabled veterans. I give USAVA Lending 5 Stars.
Craig M. |
Everybody was wonderful! The loan originator was Fantastic and marvelous. He was always there for us. No matter how small the question, he gave us good answers and never acted like we were infringing on his time. You can't get much better than than. He handled things in such a professional way, which is harder these days to find people like him. He took the time to explain things 100. You bet, they would follow up with us. I have gone through a few refinances in my life. If everybody was like USAVA, refinancing would be a much more pleasant experience. They wanted to help me out. I was probably a pain
in the posterior, being an 80 years old man. But every thing I asked about, they were more than helpful with and no one got frustrated if I did not know. I would recommend them to anyone.
Raymond C. |
10/15/15 Everything was outstanding! They were very cooperative. Any questions we had, they resolved right away. We did not have to wait no later than one day for our questions to be answered. Our loan closed on time. They were very professional and are excellent. They came to our house, we sent in docs and the next thing you know the loan was approved. You hear all the horror stories and I don’t have one to tell you. Everything went along just perfectly fine. The loan originator was on top of it, in constant communication and very professional. I would most definitely recommend them.
Michael C. |
9/3/2015 The service was real good and they were pleasant. They were real polite and nice. The loan closed early and it did not take too long. We had no problems with them. The loan originator was excellent. He set us up and he was fantastic! He called back to see if everything went smooth and to find out if we had any questions. We did not have any questions because they answered them. I would definitely recommend them.
Will M. |
9/3/2015 I won't go anyplace else. They are very professional I cannot stress that enough! The process is straight forward. When I had questions they were always available. Communication was varied by phone, or email which worked for me because I am busy. I liked the multiple levels of communication which made it convenient. They were proactive by letting me know step by step through the process what was going to happen. I wanted to get the best interest rate locked in, so they worked with me over a few months to make sure I received the best rate. They look out for my best interest. I worked with the manager before. He did my first refinance 8-9 years ago. I looked forward for him to call me. I don’t need to go out looking out for any other loan company because I trust him and his staff. I go through USAVA Lending. The Senior Loan Processor is uplifting, energetic and positive. She made it a lot easier to go through the process because it can get overwhelming and explained the reasons why she needed updated documents. The Executive Assistant always answers the phone. They all have been excellent.
Valerie A. |
9/10/2015 I have not bought or sold a home in years. This was a new experience for me and I was highly satisfied. Everyone was very professional. The Loan Originator and Senior Loan Processor were very good. Anytime I called they were right on the spot. If I called and left a message they got right back to me. I would recommend them.
Gary R. |
9/11/2015 They were good in every way. They bent over backwards to help us get refinanced. It took us 7 months to complete our loan. We had issues with the IRS and New Mexico. The Senior Loan Processor had to do a lot of work and she let me know what they needed to continue with the loan. She was fantastic and is always happy and positive and had a way of presenting things with a lot of personality. I felt that I had all my questions were answered from the beginning to the end. The customer service was really good. They had a professional attitude to them and they could joke on a professional level. They made us laugh in a difficult situation. I never felt like I was a second customer. I felt like mine was the loan on the top of the stack! I would recommend them and use them again.
Richard P. |
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